Terms and Conditions

Alternative Dispute Resolution

 

In the event of a dispute, the consumer can appeal to the Alternative Dispute Resolution entities identified on the consumer portal, on the website www.consumidor.pt, or on Online Dispute Resolution identified on the website: https://ec.europa.eu/consumers/odr/main/?event=main.home2.show

 

The existing alternative dispute resolution entities are the following:

  • CNIACC - Centro Nacional de Informação e Arbitragem de Conflitos de Consumo Competência genérica (CNIACC - National Center for Information and Arbitration of Consumer Conflicts Generic competence) E-mail: cniacc@unl.pt Web: http://www.arbitragemdeconsumo.org

  • Centro de Informação, Medição e arbitragem de Conflitos de Consumo do Algarve Área geográfica abrangida (Algarve Consumer Conflict Information, Measurement and Arbitration Center Geographical area covered) - contracts

celebrated in the municipalities of Faro E-mail: apoio@consumidoronline.pt Web: http://www.consumidoronline.pt/

  • Centro de Arbitragem de Conflitos de Consumo do Distrito de Coimbra Área geográfica abrangida (Center for Arbitration of Consumer Disputes in the District of Coimbra Geographical area covered) – contracts celebrated in the municipalities of: Arganil, Cantanhede, Coimbra, Condeixa-a-Nova, Figueira da Foz, Góis, Lousã, Mira, Miranda do Corvo, Montemor-o-Velho, Oliveira do Hospital, Penacova, Penela, Soure, Tábua, Vila Nova de Poiares. E-mail: geral@centrodearbitragemdecoimbra.com Web: http://www.centrodearbitragemdecoimbra.com

  • Centro de Arbitragem de Conflitos de Consumo de Lisboa Área geográfica de abrangência (Lisbon Arbitration Center for Consumer Conflicts Geographical area) - contracts celebrated in the municipalities of Área Metropolitana de Lisboa: Lisboa, Alcochete, Almada, Amadora, Azambuja, Barreiro, Cascais, Lisboa, Loures, Mafra, Moita, Montijo, Odivelas, Oeiras, Palmela, Seixal, Sesimbra, Setúbal, Sintra e Vila Franca de Xira. E-mail: juridico@centroarbitragemlisboa.pt / director@centroarbitragemlisboa.pt Web: http://www.centroarbitragemlisboa.pt

  • Centro de Informação de Consumo e Arbitragem do Porto Área geográfica de abrangência (Porto Consumer and Arbitration Information Center Geographic coverage area) - contracts celebrated in the municipalities of Área Metropolitana do Porto: Arouca, Espinho, Gondomar, Maia, Matosinhos, Oliveira de Azeméis, Porto, Póvoa de Varzim, Santa Maria da Feira, Santo Tirso, São João da Madeira, Trofa, Vale de Cambra, Valongo, Vila do Conde e Vila Nova de Gaia. E-mail: cicap@mail.telepac.pt Web: http://www.cicap.pt

  • Centro de Arbitragem de Conflitos de Consumo do Vale do Ave / Tribunal Arbitral Área geográfica de abrangência (Vale do Ave Consumer Conflict Arbitration Center / Arbitral Tribunal Geographic coverage area) - contracts celebrated in the municipalities: Cabeceiras de Basto, Fafe, Felgueiras, Guimarães, Póvoa de Lanhoso, Póvoa de Varzim, Santo Tirso, Trofa, Vila do Conde, Vila Nova de Famalicão, Vizela e Vieira do Minho. E-mail: triave@gmail.com Web:http://www.triave.pt

  • CIAB – Centro de Informação, Arbitragem e Conflitos do Consumo (CIAB - Center for Information, Arbitration and Consumer Conflicts) - contracts celebrated in the municipalities of: Área geográfica de Amares, Arcos de Valdevez, Barcelos, Braga, Caminha, Esposende, Melgaço, Monção, Montalegre, Paredes de Coura, Ponte da Barca, Póvoa do Lanhoso, Terras do Bouro, Valença, Viana do Castelo, Vila Nova de Cerveira, Vieira do Minho e Vila Verde. Email: geral@ciab.pt Web: http://www.ciab.pt

  • Centro de Arbitragem de Conflitos de Consumo da Madeira (Madeira Consumer Conflict Arbitration Center). Email: centroarbitragem.sras@gov-madeira.pt Web: http://www.srrh.gov-madeira.pt

 

Right to Free Termination of the Contract

 

In compliance with the content of articles 10 and 11 of the legal regime applicable to contracts concluded at a distance and outside the commercial establishment, the customer may exercise his right to freely terminate the contract within 14 days from the day he/she acquires the physical possession of the ordered product or, if the order consists of several items that will be delivered on different days, from the day on which you acquire physical possession of the last of the delivered items. To exercise this right, you must send LikeWise Properties Consulting and Engineer, Ldª, before the end of the period indicated, an unambiguous declaration of termination of the contract. LikeWise Properties Consulting and Engineer, Ldª will fully refund the amount that the customer may have paid for shipping costs. A Customer Support employee from LikeWise Properties Consulting and Engineer, Ldª will contact the customer to confirm the right to a postage refund and to provide any further clarification on this topic.

 

Returns

 

If the customer wants to return one or more items, he / she may do so, beyond the 14 days stipulated by law after receiving the order, provided that the products are intact, sealed, complete and in the original packaging, which it cannot be damaged, altered or scratched, and is not out of date (or about to expire).

 

Right to Forgetfulness

 

The customer can request the right to forgetfulness to LikeWise Properties Consulting and Engineer, Ldª so that all their personal data is deleted. To do this, you should contact our team at LikeWise Properties Consulting and Engineer, Ldª so that all your personal data is deleted. Regarding the history of orders placed by the customer, if the customer wishes to request the right to be forgotten, they will not be deleted, only the customer's association with the orders in question will be removed. In these situations, orders will be presented as if they had been carried out anonymously.